Welcome to Ard al Jannah. By accessing or placing an order through our website, you agree to comply with and be bound by the following terms and conditions:
- Order Confirmation
Orders are only processed after confirmation via a phone call from our team.
Once the customer acknowledges the confirmation call, the order is considered final and cannot be modified or cancelled.
If a confirmed order is refused or returned at the doorstep, any future orders from that customer will only be accepted with 100% advance payment.
- Delivery Policy
Standard delivery takes 3–7 working days depending on your location.
Delivery timelines may be affected by unforeseen conditions such as:
Road blockages
Weather disruptions
Political unrest
High volume during sales
Delivery charges vary based on your locality and courier company rates. Final charges will be confirmed during the order confirmation call.
- Payment Options
We accept Cash on Delivery (COD) and Online Bank Transfers.
Advance payment may be required for:
High-value orders
Customized or bulk orders
Customers with a history of returning confirmed orders
- Exchange & Returns
Due to the nature of our perfume products, we do not offer returns or exchanges, unless:
The product is damaged
The wrong item was sent
Issues must be reported within 24 hours of delivery, along with an unboxing video as proof.
- Product Appearance
Product photos on our website are for illustration purposes only.
Actual product colors may slightly vary due to photography lighting and screen resolutions. These differences do not qualify for a return or complaint.
- Product Authenticity
Ard al Jannah products are 100% authentic, crafted and packed with care.
Minor variations in packaging, bottle design, or labeling may occur across batches.
- Pricing & Promotions
All prices are subject to change without prior notice.
Discount codes and promotions are valid for a limited time and cannot be combined unless explicitly stated.
- Customer Support
For any questions, assistance, or complaints, please contact us via:
Instagram Direct Message
Website Contact Form